Breakdown & repairs
Lift stopped working? Call us now.
We’re on it, 24 hours a day, 365 days a year. No need to describe the fault perfectly — just tell us what’s happening.
Is this what’s happening?
- The lift or escalator has stopped working
- Doors won’t open or close properly
- An unusual noise
- An unusual smell
- An alarm or warning has been triggered
- The lift is behaving differently from normal
- Someone inside is concerned, even if nothing seems obviously wrong
If someone is trapped: use the lift alarm or intercom to call for assistance and call Eastern Lift Services on 0800 161 3121. If there is fire, smoke, a medical emergency or any immediate danger, call 999.
What happens next
Call 0800 161 3121 and speak to someone directly. We’ll ask a few quick questions about what’s happening and where you are, then advise you on the fastest safe next step for your situation.
Call 0800 161 3121 — we’re on it, 24/7.
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